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رفتار احتیاطی
It is therefore necessary to understand the factors that motivate people and how, in the light of these factors, reward processes and practices can be developed that will enhance motivation, job engagement, commitment and positive discretionary behaviour.
It explains the factors that affect the effort that they put into their work, their levels of engagement and contribution and their discretionary behaviour.
Essentially, performance management is concerned with the encouragement of productive discretionary behaviour.
As defined by John Purcell and his team at Bath University (1), 'Discretionary behaviour refers to the choices that people make about how they carry out their work and the amount of effort, care, innovation and productive behaviour they display.
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